Refund & Returns Policy

Last updated: June 2026

Because every order is custom-printed and made to order, our return and refund rules differ from off-the-shelf goods. Please read this alongside our Terms of Service.

Free mockup before printing

We send a free digital mockup and only print after you approve it. Please review your mockup carefully — spelling, colours, sizing and layout — before approving.

Cancellations

Before mockup approval: you may cancel for a full refund. After mockup approval / once production has started: orders are custom and generally cannot be cancelled or refunded.

If something is wrong on our side

If your order arrives defective, materially different from your approved mockup, or damaged in transit, we will reprint or refund the affected items. Email Hello@theperfectprocurement.com within 14 days of delivery with your order number and photos of the issue.

What isn't covered

Errors in artwork you approved, change-of-mind after approval, and minor colour variation inherent to printing on different materials are not eligible for refund. Production and shipping timeframes are estimates and delays alone are not grounds for a refund.

How refunds are issued

Approved refunds are returned to your original PayPal payment method. Contact Hello@theperfectprocurement.com to start a claim.